COVID-19 DELIVERY UPDATE

We will ensure your order gets to you as soon as possible, but due to the ongoing situation and the increased demand on couriers, delivery may take slightly longer than the times specified below.

 

Standard Delivery

Your order will be dispatched the next working day and most orders will be delivered within 3-5 working days.

 

Free Delivery

We offer free delivery on orders over £75

Your order will be dispatched the next working day and most orders will be delivered within 3-5 working days.

 

Express Delivery

Your order will be dispatched the next working day and delivered within 1-3 working days.

 

If you have not received your order after 10 working days, please get in touch. 

You can find our contact information here

 

Returns

Vytaliving products come 14 day money back guarantee (unless otherwise stated). If for any reason you wish to return your item within this time period please follow the instructions below:

To return a product. please follow the instructions below:

    1. Fill in the returns information on your dispatch note that you received with the item.
    2. Ensure your item is in its original condition with all packaging we may charge a restocking fee for any items that are missing parts/packaging or not in original condition.
    3. Pack your item and enclose the completed dispatch note for identification. (Items returned without a dispatch note will not be refunded)
    4. Return the parcel using a courier of your choice to:

    Vytaliving
    Unit 2
    Frederick Road
    Hoo Farm Industrial Estate
    Kidderminster
    DY11 7RA

     

    All parcels must be returned at your own expense. We advise using a tracked service and keeping hold of your postage receipt until you have received your refund. Parcels will remain your responsibility until they are received and inspected by ourselves, we cannot refund items lost by the carrier.

      We are unable to offer a collection service or send a returns label.

      If wish to use Hermes to return your order, please book this via myhermes.co.uk 

      Any return that are not paid for will not arrive with us and we will be unable to refund. If you do not have internet access we recommend using the Post Office.

       

      REFUNDS

      Upon inspection we will issue a refund for the item cost. This will be refunded back to the original payment method. Please allow 7 working days from us receiving your item in order to receive a refund

      Please contact info@vytaliving.com with any delivery queries.